FAQ's

Minimoda - Frequently Asked Questions (FAQ)

Q. HOW DO I CHECK THE CURRENT STATUS OF MY ORDERS?

Once your order is dispatched, you will receive a confirmation email with tracking information. You can track your order directly through the courier service.

Q. WHAT IS THE ESTIMATED DELIVERY TIME?

Typically, orders are shipped within the time specified on the product page. Delivery usually takes 4-10 business days, depending on your location and shipping method.

Q. HOW DOES THE DELIVERY PROCESS WORK?

We work with reliable couriers for shipping. Once your order is shipped, you’ll receive an email with tracking information. Make sure someone is available to receive the package!

Q. MY ORDER IS MARKED DELIVERED BUT I HAVEN’T RECEIVED IT. WHAT SHOULD I DO?

If your order shows as delivered but you haven’t received it, please raise the issue within 72 hours of delivery. We will investigate and resolve the issue promptly.

Q. I NEED IT FAST!

If you need your order urgently, select Express Shipping during checkout. We’ll prioritize your order and try to deliver it as quickly as possible.

Q. DO YOU SHIP INTERNATIONALLY?

At the moment, we only ship within India. However, we can make exceptions for international shipping on a case-by-case basis. Contact us for more details.

Q. I’VE CHANGED MY MIND. HOW DO I RETURN AN ITEM FROM MY ORDER?

If you’re not happy with your purchase, you can raise a return request by contacting us. We’ll guide you through the process and make it as smooth as possible.

Q. I RECEIVED A DAMAGED ITEM. WHAT NOW?

If you receive a damaged item, please contact us immediately. We will arrange for a return or exchange as per our policy.

Q. HOW DO I PAY FOR A MINIMODA PURCHASE?

Minimoda accepts various payment methods including Internet Banking, Debit/Credit Cards (Visa, MasterCard, Maestro, American Express), Gift Cards, and Cash on Delivery (COD).

Q. ARE THERE ANY HIDDEN CHARGES?

No, there are no hidden charges at Minimoda. The price you see on the product page is the price you pay, including taxes. Delivery charges apply based on your selected shipping option.

Q. WHAT IS CASH ON DELIVERY (COD)?

Cash on Delivery allows you to pay for your order in cash when it arrives at your address. This service is available for most locations within India at no extra charge.

Q. HOW DO I PAY USING A CREDIT/DEBIT CARD?

To pay via debit/credit card, simply enter your card details during checkout. You’ll be redirected to a secure bank page for verification to complete your payment.

Q. IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON MINIMODA?

Yes, your online transactions are secured with 256-bit encryption technology. We partner with trusted payment gateways to ensure your payment details are always protected.

Q. WHAT STEPS DOES MINIMODA TAKE TO PREVENT CARD FRAUD?

We monitor transactions for suspicious activity and take necessary steps to ensure the security of every transaction. If needed, we may request identity documents to verify your purchase.

Q. WHAT IS A 3D SECURE PASSWORD?

The 3D Secure password adds an extra layer of security for your online transactions, providing identity verification through your bank's secure service.

Q. DO YOU LOVE ME?

Yes, we absolutely LOVE you! Thank you for being part of the Minimoda family! ❤️